Missing payment credit
The portal confirmed the payment. The next statement still showed it unpaid.
The patient had a payment confirmation before the statement date, but the statement showed no matching payment credit.
Payment confirmation$186
Statement credit$0
Balance still due$186
What happened
1
The patient paid through the portal
A payment confirmation showed $186 paid to the provider account before the next statement was generated.
2
The statement did not show the payment
The new statement still showed a $186 balance and no matching payment in the account activity.
3
The missing credit was flagged
Insured Guard connected the confirmation to the provider account and marked the bill as missing a posted payment.
A payment confirmation is evidence. The statement has to account for it.
How do we know
It checks whether payments made it onto the statement.
Insured Guard compares confirmed payments against later statements for the same account. If a payment happened before the statement date and the balance still appears unpaid, it is surfaced as a missing payment credit.