Paid, then marked past due
A provider rebilled a settled balance. Insured Guard matched the receipt back to the same account and helped prevent a duplicate payment.
Zero balance, refund owed
A clean zero-balance statement was hiding a recoverable overpayment that would likely never have been reviewed manually.
Hearing aid refund
A receipt for the full point-of-sale price was matched to a processed claim showing the real responsibility was only $45.
Endoscopy upfront refund
A pre-procedure payment was matched to the later EOB, showing the patient had paid $250 more than the final responsibility.
Deductible met, still charged
Insured Guard combined deductible status with the service coinsurance rule and caught a small but definitive overpayment.
Bill higher than EOB
A provider statement exceeded the patient responsibility printed on the EOB for the same claim and service date.
Adjustment missing
A statement ignored the insurer adjustment and kept billing against the pre-discount charge.
Copay charged twice
A receipt and later provider bill showed the same copay being collected twice.
Payment not posted
A provider payment was confirmed but never appeared on the next statement ledger.
Deductible applied after met
A later EOB applied deductible after prior documents showed the deductible had already been met.
Charged after OOP max
A patient balance appeared after the out-of-pocket maximum was already satisfied for the active plan year.
Plan says $0, bill remains
A provider bill conflicted with the plan rule and current deductible status for a covered service.
Pharmacy tier mismatch
A pharmacy receipt did not match the plan tier and expected copay for the medication.
Duplicate line item
A statement repeated the same service line and doubled the patient-facing charge.
Two bills, same claim
Two invoices appeared to bill the patient for the same processed claim.
Reprocessed claim refund
A revised EOB lowered the patient responsibility below what had already been paid.