Welcome back, Sarah! It's so good to see you. Your coverage is all set and I'm keeping an eye on your claims. What can I help you with today?
I have a bill from my eye surgery. It's all paid and says $0 due, I just want you to keep track of it.
Of course! Send it over and I'll file it with your claim.
Filed with your eye surgery claim. While reviewing it, I ran my own calculation against your EOB, and the numbers don't line up. You may have overpaid.
My calculation1 finding
Balance on the invoice$0.00
What you paid$1,250.00
Your share, per your EOB$699.28
Possible overpayment$550.72
The invoice says $0 because you paid in full. But your EOB says your share was $699.28, so you may have paid $550.72 more than you owed. That could be refundable, and I can help you ask the surgery center to review it.
Help me ask for a reviewShow me the EOB
Wait, really? I had no idea! Yes, please help me.
Happy to! I wrote a short request to the surgery center asking them to review the payment, with your EOB attached.
Your request is readyDraft
ToThe surgery center
AboutYour eye surgery
Asking forReview of a possible $550.72 overpayment
I never would have looked twice at a $0 bill. Thank you!
That's what I'm here for! A $0 balance usually means nothing more is due, but it doesn't always mean you didn't overpay. Send me any bill, paid or not, and I'll keep checking.